Return & Refund Policy

At Nameshoop, we want you to love the art on your walls as much as we loved curating it. We understand that sometimes a piece might not fit your space exactly as you imagined, and we are here to make the return process as simple as possible.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return. To ensure a smooth process, please reach out to us within this window. Unfortunately, if 30 days have passed since your order was delivered, we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your wall art must meet the following criteria:

  • Condition: In the same condition that you received it (no creases, scratches, or frame damage).

  • Packaging: In the original packaging. Because wall art is fragile, the original reinforced tubes or boxes are necessary to protect the piece during its journey back to us.

  • Proof of Purchase: Please include your order number or receipt.

3. Damaged, Warped, or Misprinted Items

We take extreme care in packaging our prints, but we know accidents can happen during transit.

  • If your art arrives damaged or with printing defects, please contact us at support@nameshoop.com within 7 days of delivery.

  • What we need: Your order number and clear photos of the damage (including the exterior packaging).

  • Our Resolution: We will send a replacement at no cost to you or issue a full refund immediately upon verification.

4. Return Shipping Costs

  • Our Error (Defective/Damaged): If the return is due to our mistake or shipping damage, Nameshoop covers 100% of the return costs. We will provide a prepaid shipping label.

  • Customer Choice (Remorse): If you decide the art isn't the right fit for your decor, you will be responsible for the return shipping costs. Please note that original shipping fees are non-refundable.

5. No Restocking Fees

Transparency is key to our business. Nameshoop does not charge restocking fees for any returned items. You will receive the full value of your returned product (minus shipping, if applicable).

6. The Refund Process

  1. Inspection: Once we receive and inspect your returned item, we will send you an email notification.

  2. Approval: We will notify you of the approval or rejection of your refund based on the item's condition.

  3. Payment: If approved, your refund will be automatically applied to your original method of payment within 5–7 business days.

7. Non-Returnable Items

Please note that Customized or Personalized Prints cannot be returned or exchanged unless they arrive damaged or defective, as these pieces are uniquely created for you.

Contact Our Support Team

We are here to help you get your space looking perfect. For all return inquiries, please contact us:

  • Email: support@nameshoop.com

  • Phone: +1 360-348-2969

  • Address: 15851 Pasadena Avenue, Tustin, CA 92780

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)